Returns, refunds and exchanges

Effective 17 August 2026

14-day return windowContact WasteBins within 14 days after delivery to request a return.

Standard returns

A standard stocked product may be returned within 14 days after delivery when it is unused, undamaged, complete and in its original packaging. Call +27 65 392 8985 before sending anything back so that we can issue return instructions.

Defective, damaged or incorrect goods

If an item is defective, damaged on arrival or not the product ordered, contact us promptly with the order number and photographs. Remedies are handled in accordance with the South African Consumer Protection Act and may include repair, replacement or refund where applicable.

Return transport

For a change-of-mind return, the customer is responsible for safe return transport and its cost. When WasteBins supplied a defective, damaged or incorrect item, WasteBins will arrange or reimburse reasonable return transport as required by law.

Refunds

Approved refunds are processed within 5 business days after the returned product has been inspected. Refunds are issued to the original payment method where possible. Bank and payment-provider processing times may apply after WasteBins has processed the refund.

Exclusions

Custom-made, branded, engraved, modified and special-order products cannot normally be returned for change of mind. This does not limit statutory rights relating to defective or incorrectly supplied goods.